3 min read
You know what you need to say. So why haven't you said it? There's a conversation you've been putting off. Maybe it's feedback for a direct report whose work is slipping. Maybe it's a concern you need to raise with your manager. Maybe it's a...
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2 min read
Walk into any office (or log into any Slack channel), and you will see people working incredibly hard. They are answering emails. They are attending...
3 min read
We hire people to solve problems. But the moment they walk in the door, we hand them a job description that tells them to complete tasks.
2 min read
We’ve all walked into a meeting that we knew was going to be a disaster. You’re meeting with that department. Or you’re launching a project with a...
3 min read
Most teams operate on a reactive model of support. Someone struggles, eventually asks for help, and then—if they're lucky—someone responds. But by...
2 min read
At almost every organization we visit, there is a "rivalry" that everyone jokes about but no one fixes. Sales vs. Operations. Engineering vs....
3 min read
Why You can't "win" your workplace conflict, and how to end it instead
3 min read
Many of us walk around the office believing we are the hero of the story. We hit our numbers, we answer our emails, and we "support" the team. We...
2 min read
Problem: We think we’re stating facts, but we’re actually telling stories You need to talk to a team member about their performance. You prepare. You...
3 min read
The Problem: Why collaboration feels like friction You have talented people and clear organizational goals. So why does getting two departments to...
