FAQ

Administrator/Facilitator Questions

• Where do I find course license codes?

  Courses will have specific steps to find license codes. Check the Course title below for the corresponding instruction:

  Developing and Implementing an Outward Mindset, Outward Inclusion, and Outward Leadership:

  • When the Course uses a digital workbook: Participants will receive an invitation to access these Courses from their administrator. No code is needed. 

  • When the Course uses a printed workbook: Participants will find their code on the last page of the workbook.

  Developing and Implementing an Outward Mindset Classic, Outward Mindset in Public Safety, and Outward Mindset in Education: 

  • Course participants: Should receive their code from the facilitator during the Course. 

  • Administrators: Find registration codes in the Administrator Dashboard of the Arbinger portal.

  Developing and Implementing an Outward Mindset Leadership Edition (LE)

  • When the Course uses a digital workbook: Participants will receive an invitation to access these Courses from their administrator. No code is needed. 

  • When the Course uses a printed workbook: Participants will find their code on the last page of the workbook. This grants access to all resources included with the Outward Leadership bundle.

  Outward Performance: 

  • When using a digital workbook Course: Participants will receive an invitation to access these Courses from their administrator. No code is needed. 

  • When using a printed workbook Course: you will find a link allowing you to download the Course tools. 

  For Outward Mindset Online: 

  • For Outward Mindset Online bundled with Developing and Implementing an Outward Mindset and Developing and Implementing an Outward Mindset Classic: Participants are automatically granted access to the Course with the Developing and Implementing an Outward Mindset materials.

  • For stand-alone purchases of Outward Mindset Online: Participants will receive a code from their administrator.

• How do I invite participants to an Outward Leadership Course?

  Once your Outward Leadership course has been scheduled by the success team, the Organizations Client Admin can use the “Add Participant” tool in their Course Scheduler. 

  NOTE: After the 1st day of the Outward Leadership course, the licenses will be locked, and new participant invites can no longer be sent.

• How do administrators assign licenses or codes for Outward Mindset Online?

  Standalone licenses for Outward Mindset Online become available for distribution after your organization purchases the course licenses.  Follow these instructions to assign licenses to your users: 

  1. In the Arbinger Portal, select “Administrator Dashboard” on the menu bar.

  2. Select “License” on the left side under Admin Tools.

  3. Find the Outward Mindset Online course and click on the “Manage” button. 

  4. Select “Add Participant” to assign a license to one or more user

  If you have purchased Classic licenses for Developing and Implementing and Outward Mindset course, it includes a code for that same number of Outward Mindset Online licenses that you can distribute to your users.  Follow these instructions to distribute your code to your users: 

  5. In the Arbinger Portal, select “Administrator Dashboard” on the menu bar.

  6. Select License on the left side under “Admin Tools”.

  7. Locate your “Developing and Implementing an Outward Mindset (Classic)” course.

     1. Under “Primary Registration Code” is the Outward Mindset Online Code

  8. Click on “Copy Code”

  Deliver this code to the individuals who will log into their portal account and claim the code.