Success stories

Bureau of Public Debt

From mid-tier to top 10: How one agency became a best place to work in federal government

Kansas City Police Department

Eliminating costly complaints and improving performance through leadership accountability

T-Systems

Breaking command-and-control: How T-Systems reversed five years of decline

GVEC

From three mini co-ops to one team: How GVEC built accountability and eliminated silos

Regions Hospital

From task-focused to patient-centered: How Regions Hospital improved HCAHPS scores and employee engagement

Berkadia

From "eat what you kill" to collaboration: How to build teamwork in a transactional industry

Prince George County Public Schools

Breaking down silos in a school district: How PGCPS stopped blaming and started collaborating

La Fageda

Competing with multinational corporations while empowering the "unemployable"

Indianapolis Metropolitan
Police Department

From "Us vs. Them" to community partnership

Superior Water and Air

From hostile blame culture to 400% revenue growth

Citrix

Scaling culture across 7,000+ employees: How Citrix articulated what they couldn't before

Big Monocle

From self-promotion to client-focus: How a small agency won a $500k Intel contract

Alliant National

How title insurance company resolved founder-led division threatening business survival

Plum Healthcare

How skilled nursing company turned around failing facilities through scalable leadership model

Hope Arising

How Ethiopian aid nonprofit discovered they were measuring the wrong thing

Wipfli

From siloed accountants to $130M in cross-sell: Break complacency and build tenacious growth culture

Outfit7

How Talking Tom creator scaled collaboration during hyper growth to 3 billion downloads

Spandex

How leadership team ended politicking and solved an adversarial sister division war

Dr. Reddy's Foundation

How program ended interdepartmental war that was destroying enrollment

Tubular Steel

From "hopeless" to industry leader: How Tubular Steel quadrupled revenue while the market collapsed

Raytheon

From table-pounding chaos to $5 billion: How Raytheon united 17,000 employees after three mergers

Carthage Police Department

From angry leaders to chamber award: How Missouri PD proactively built community trust before crisis hit

Pet Food Express

How California pet retailer made culture their competitive advantage against big box

Horan & McConaty

How Denver funeral home eliminated scheduling function and increased NPS 10%

CenturyLink

How managers transformed massive reorganization into historic performance

Georgetown, TX

How America's fastest-growing city maintained small-town feel