Resolve Workplace Conflict and Unlock Productivity

Dramatically reduce the hidden costs of conflict at work by addressing the mindset that causes it.

Address workplace conflict at the root

Many organizations assume that workplace conflict is a behavioral problem, and they’re disappointed when their investments in change don’t drive lasting results. Others are not sure how to handle conflicts at work, and simpy consider it a cost of doing business. The good news is that conflict resolution is attainable when people shift from the self-focus of an inward mindset to the people-centric, results-focus of an outward mindset. Focusing on mindset, the root cause of conflict, results in better conflict resolution and improved collaboration, innovation, morale, and productivity.

Vastly reduce the cost of workplace conflict 

The costs of workplace conflict are both direct and indirect. The cost of lost time addressing workplace conflict is real and measurable—28 hours per week, according to a study by CPP Global—but the other indirect costs—innovation, morale, and their impact on productivity—can be far greater. By addressing the mindset that leads to conflict, results will be far-ranging and significant.

$440M

Cost savings

Impact of a significant conflict at a Fortune 500 company that if unresolved, would have resulted in removal from a contract and subsequently cost $400MM.

100%

Decrease in complaints

After Kansas City Police Department implemented Arbinger solutions in high-conflict situations, the unit went from receiving 36 complaints annually, costing over 2.5MM, to 0 complaints for 10 years.

24%

Increase in collaboration

Teams at Regions Hospital experienced a 24% increase in collaboration with each other after implementing Arbinger solutions.

How to manage and resolve conflicts at every level

Leadership

Empower leaders to work together to achieve better results across the organization, giving them the tools to shift from holding people accountable to developing accountable people. With a people-centric, outward mindset, leaders can work together more effectively and lead more cohesive, productive teams.

Team performance 

Help teams successfully resolve conflict by equipping them with the tools and skills they need to achieve their goals together. By understanding how mindset affects organizational behavior, you can transform the conflicts that cripple your organization into opportunities to collaborate, innovate, and grow. 

Employee commication and collaboration

Change the dehumanizing beliefs and behaviors that cause conflict and hold your people back from working together. By applying Arbinger’s principles to diversity, equity and inclusion, you can create an organizational culture with unmatched engagement, collaboration, retention, and performance. 

Leadership

Team performance 

Employee commication and collaboration

leadership training programs louise francesconi

Two organizational overhauls left Raytheon fragmented and in disarray. Lingering tribalistic loyalty and resentment crippled performance, culture, and morale. By enlisting Arbinger to work with the leadership team and throughout the 17,000 person organization, RMS established a unified culture, cut $100 million in expenses without layoffs, and grew annual sales from $1.9 to $5 billion.

“Arbinger was a major accelerator in our organization. Because of the way Arbinger helped us work collaboratively, we were able to double the business at a time when people didn’t think it could grow even five percent.” 

Louise Francesconi | President | Raytheon

The success of CenturyLink’s divisional reorganization was contingent on resolving workplace conflict within the 25,000 employee division. Working with Arbinger, they were able to grow revenue by 17%, reduce materials cost by 23%, and improve capital efficiency by 50%.

“With Arbinger in place, we stopped thinking about ‘what’s in it for me’ as opposed to ‘what can I do that will make sure that some else’s organization meets their goal, and in kind I’ll meet my goal.”

Carla Debow | VP of Marketing | CenturyLink

Tubular Steel overcame politicking and infighting to become the most profitable business in their industry. Through mindset change, they were able to resolve internal conflict and business siloes to increase profits 400%, improve revenues by 3x, and increase employee engagement by a factor of 2.

“We were such a basket case that the most effective consulting firm we could find (and it has a very high national profile) could do nothing with us, despite months of trying. As a result of Arbinger, we have exceeded goals and created camaraderie to an extent completely unprecedented in my career.”

Larry Heitz | CEO and President | Tubular Steel