Your people show up every day.

Why aren't they engaged?

Employees can go through the motions and be checked out. When engagement is low, turnover is high, and you're not getting the effort that drives real results. No focus on behavior will fix it. The problem is mindset.

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Only 15% of employees are truly engaged

You've invested in training programs, recognition systems, and culture initiatives. But the same patterns continue:
Disconnection-2
Disengagement

Employees do the minimum instead of going the extra mile
Silos-1
Silos

Teams work in silos instead of collaborating
Silos
Turnover

Turnover drains knowledge and momentum
Disengagement
Disconnection

The frontline feels disconnected from the bigger mission

The real problem?
The inward mindset at scale.

The inward mindset is a singular focus on my objectives at the expense of others. It shows up as:

> Going through the motions instead of owning outcomes
>  Staying in your lane instead of helping others
>  Waiting to be told instead of taking initiative

 

 

This isn't about bad people. It's about good people who haven't been equipped to see how their work connects to others and how their impact matters beyond immediate tasks.
parallax image

Change mindset to transform your workforce at scale.

Frontline employees are the face of your organization. They interact with customers, execute strategy, and shape your culture daily. This solution gives them the mindset and tools to become fully accountable for their impact.
Magnifying Glass
Phase 1
Build Self-Awareness

Employees discover how their mindset shapes every interaction—with customers, colleagues, and the work itself.
Plant
Phase 2
Develop Accountability

Team members learn to become accountable for their impact, not just their tasks and shift from “that’s not my job” to “how can I help?”
Alignment2
Phase 3
Create Alignment

Employees see how their work contributes to the team’s success and the organization’s mission, reigniting purpose and engagement.

What happens when a workforce turns outward:
85-1

decrease in turnover at a U.S. Government agency
100

increase in sales volume during a 40% market contraction
56

decrease in complaints within a metro SWAT squad

SUCCESS STORY: SUPERIOR WATER AND AIR

See what happens when frontline employees turn outward

“None of this could have happened without Arbinger. Superior would still be focused on one core product and have a small and stagnant workforce.”

Rob Anderson
CEO

 
See what changed at Superior

TRANSLATED IN OVER 30 LANGUAGES

Start with Arbinger's bestseller

The Outward Mindset shows how individuals at any level can shift from self-focused thinking to seeing and responding to the needs of others—unlocking collaboration, accountability, and results.

 

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Ready to unlock your workforce's full potential?

Equip your frontline employees with the mindset and tools to take ownership and achieve unprecedented results.

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