Book Club

When a SWAT officer stops mid-operation to mix baby bottles, observers call it irrational. When a healthcare executive says the most important leadership quality is humility, his colleagues say it "doesn't compute." Why does seeing people as people—rather than as obstacles, vehicles, or irrelevancies—strike us as so surprising?

This interactive book club session explores the opening chapters of The Outward Mindset, examining why outward behavior often appears unusual or even irrational to those operating from an inward perspective. Through small-group discussions and real-world examples—including a hospice nursing team transformed by a single question—participants discover that shifting mindset doesn't require complicated behavioral prescriptions. It requires seeing differently.

The session tackles the connection between humility and outwardness, the tension leaders feel between developing accountable people and being held accountable themselves, and why improving mindset changes behavior without having to prescribe the change. Participants leave understanding that when you see people as people, options for action emerge that you never would have considered otherwise.