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General Sessions June 25-26, 2019

I will also attend the sessions on June 24. (Licensed Arbinger facilitators only. Cost is included in the Summit price.)

I will also attend the Outward Leadership workshop on June 27. ($95 for Summit attendees. Prerequisite: DIOM).

I will also attend the Outward Leadership train-the-trainer on June 28.
($0 for Summit attendees. Prerequisites: DIOM train-the-trainer and Outward Leadership workshop).


DATES:  June 24-26, 2019

LOCATION:  Salt Lake City

VENUE:  The Little America Hotel

PRICE:  $495 per person

OPTIONAL: Outward Leadership workshop on June 27 and train-the-trainer on June 28. Learn more.


Monday, June 24

12pm-1pm: Registration

1pm-5pm: Facilitators-only intensive sessions focusing on facilitation updates and skill-building.

Evening: Dinner in groups, organized by topics of interest (self-paid).

Tuesday, June 25

8am-9am: Registration

9am-5pm: General sessions open to non-facilitators

Evening: Mixer with food and entertainment.

Wednesday, June 26

8am-9am: Registration

9am-5pm: General sessions open to non-facilitators

5pm: Adjourn


We are excited to announce a new award sponsored by Arbinger: the Turn the World Outward Award. This award celebrates individuals, organizations, and communities that are helping in some way to make the world a more outward-mindset place. They are not necessarily connected with Arbinger—they might never have even heard of outward mindset—but they are living out, in ways large or small, values that deserve celebration.


Scott O'Neil, CEO - Harris Blitzer Sports & Entertainment

Scott is the CEO of Harris Blitzer Sports & Entertainment (HBSE), a diverse portfolio of global sports and entertainment properties that includes the Philadelphia 76ers, New Jersey Devils, Prudential Center arena, the Sixers Innovation Lab, several e-sports teams, and more. HBSE’s award-winning culture is due in no small part to Scott’s outward-mindset leadership. (A mindset he encourages across his Front Office teams with a mandatory rule that all new employees read Leadership and Self-Deception as part of their on-boarding process!) Scott will speak about his experiences as a leader in sports entertainment and share his secrets to cultivating a thriving organizational culture.

Bishop John Schol, Resident Bishop - United Methodists of Greater New Jersey

Bishop Schol is the Resident Bishop for United Methodists of Greater New Jersey. He has spent decades building programs to address spiritual, social, and economic issues facing the communities in which he has served as well as communities around the world. United Methodist leaders, including Bishop Schol, have engaged The Anatomy of Peace as part of an effort to dialogue constructively about controversial issues facing the church. Bishop Schol will speak about the lessons he’s learned in his decades of service and inspire us on our own journeys to turn the world outward.

Jessica Todorovich, Chief of Staff - Washington State Department of Health

Jessica is responsible for planning and directing all operational activities for the Washington State Department of Health as well as providing oversight and guidance for projects of high importance. She has been with the agency since 2012, serving as the HR Director and Deputy Secretary for Administrative Operations, and has worked for the State of Washington for 18 years. Jessica received the Governor’s Leadership Award in 2010 for her work in the field of labor relations.

CAPT Jason Woo, MD, MPH, FACOG, Senior Medical Officer - FDA/CDER/Office of Generic Drugs

CAPT Jason Woo, MD, MPH, FACOG, is the Senior Medical Officer in the Office of Generic Drugs, Center for Drug Evaluation, U.S. Food and Drug Administration. He has over 30 years in multiple leadership roles as a Commissioned Corps officer of the U.S. Public Health Service, and has been instrumental in driving outward mindset transformation across this dispersed organization. Dr. Woo became a student of leadership and systems change when studying economic development at the London School of Economics. His understanding of the failures of so many of the first world and second world approaches to third world problems ingrained the need for a systems thinking and holistic perspective to implement lasting change. Throughout his career he has utilized this perspective to initiate change, process improvement, and team and individual growth and development.

Dr. Shawn Joseph, President, Joseph and Associates LLC; Former Superintendent, Seaford School District, Delaware, and Metro Nashville Public Schools

Dr. Shawn Joseph’s passion for educating children and adults has led him to serve in a number of positions in the world of education. He has been an English teacher, team leader, assistant principal, principal, central office administrator, and superintendent in two school districts.

Dr. Laura Lambert, MD, FACS, Professor of Surgery and Director of the Peritoneal Malignancy Program - University of Utah

Dr. Lambert specializes in the care of patients requiring surgical treatment related to peritoneal carcinomatosis (cancer which has spread throughout the lining of the abdominal cavity) and gastrointestinal oncology. Her main clinical focus is the surgical management of peritoneal carcinomatosis and the use of hyperthermic (heated) intraperitoneal chemotherapy (HIPEC). She has published and spoken extensively on HIPEC as well as the surgeon’s role in comprehensive palliative care.

Improv Asylum

The secret to applying improv comedy to business challenges is the “yes, and” ethos. When an improv comedian makes a suggestion on stage, the sketch will quickly fall flat if his or her co-comedians do anything other than listen carefully to, and then build on, that idea. This is an important lesson for leaders and organizations. How can we create a culture that welcomes new ideas? How can we build a safe space for people to make suggestions, rather than a culture in which people self-edit because they’re scared to make mistakes? Boston-based Improv Asylum will lead us through these questions and more in an interactive keynote.

Chief Master Sergeant Gillie Zamora, US Air Force, Superintendent, 690th Cyberspace Operations Squadron - Joint Base Pearl Harbor-Hickam

Chief Master Sergeant Gillie Zamora leads a team of over 140 cyber Airmen operating the Air Force enterprise network, supporting 845,000 warriors around the world. His team maintains primary responsibility for defending, securing, operating, and building Pacific Air Forces’ enterprise networks, deterring adversary aggression and providing mission assurance for 10 bases supporting all Air Force core missions. He will speak about his experience transforming his team into a result-driven organization where everyone matters and creating an environment where "everyone wins."


Shayne Gallagher, Executive Director - WinGate Wilderness Therapy

For more than 22 years, Shayne Gallagher has provided healing wilderness experiences for adolescents, young adults, and families. With his deep understanding of the innate therapeutic effects of a wilderness experience on the healing of young people, Shayne has become a recognized leader in teen and young adult treatment. In his role as founder and executive director of WinGate Wilderness Therapy, Shayne continues to be one of the most sought-after consultants and presenters in the wilderness-therapy industry.

Chad Ford, Director - BYU-Hawaii McKay Center for Intercultural Understanding

Chad is a peacebuilding and mediation expert with extensive experience in high-stakes conflict situations. One of the most popular professors at BYU-Hawaii, Chad has built the McKay Center into a cross-cultural peacebuilding laboratory for the education of students, faculty, staff, and community members. Chad will lead breakout sessions on two different topics, both related to conflict resolution in the workplace.

Michael Merchant, Arbinger Senior Consultant and Chairman of the Board - Anasazi Foundation

Mike is one of Arbinger’s longest-serving and well-loved senior consultants. As a master facilitator and expert in individual and organizational performance, he excels at helping individuals and groups transform the way they see themselves, others, their work, and their personal lives. He has extensive experience in the nonprofit and education sectors and in leadership development, change management, conflict resolution, and strategic planning. Mike will facilitate a breakout session that dives deeply into outward mindset theory and application.

Kathrin Peters, Director of International Development - the Arbinger Institute

Kathrin is the director of Arbinger's global practice and an internationally recognized thought leader on employee engagement, leadership development, and global citizenship. As a former vice president for business development across several countries in North America and Europe for a US-based S&P 500 company, Kathrin has developed a deep expertise in talent acquisition, performance management, and culture integration. She is a long-standing student of Arbinger’s work on mindset, conflict resolution, and change.

Beth Hannan, Senior Consultant - the Arbinger Institute

Beth Hannan is a consultant and facilitator dedicated to helping organizations orchestrate programs and strategies to maximize growth and impact. With more than ten years of experience in the healthcare and nonprofit sectors, Beth’s background ranges from supporting grief-stricken families in the most challenging of times to helping tech entrepreneurs identify their value proposition and mentoring African professionals as they become leaders in their communities.

Chris McIntyre, Senior Consultant - the Arbinger Institute

Chris McIntyre is known internationally as a peak-performance expert. He has inspired leaders across industries, from Fortune 100 organizations to small businesses and associations. He began his career as an enlisted soldier in the U.S. Army, deploying overseas and later becoming an officer in the U.S. Air Force. With the Air Force, he led strategic planning efforts for the busiest F-16 fighter wing during 9/11. After completing his military service, Chris moved to San Diego to start a speaking business in 2005.

Jo Schaeffer, Senior Consultant - the Arbinger Institute

Jo Schaeffer is deeply interested in understanding people as they really are and the organizational challenges they face. She translates Arbinger’s powerful principles into real-world application through her organizational experience and authentic connection to humanity, enabling attendees to see with a clarity that brings new solutions and opportunities. Jo has a background in leadership and organizational development, with nearly 15 years of experience in consulting, training, and systems development for corporate, government, and nonprofit organizations. She has taught business and management classes as well as highly technical topics to audiences as diverse as c-suite executive teams to inner-city disadvantaged youth. Her background also includes senior leadership roles within the manufacturing and technology services industries.

Cameron Cozzens, Director of Government Practice - the Arbinger Institute

Cameron Cozzens is a former U.S. Army Colonel with more than two decades of distinguished leadership and operational experience in the Intelligence and Special Operations communities. As director of Arbinger’s government practice, Cameron has extensive experience advising, consulting, and training leaders from large multinational corporations and federal government agencies to successfully lead organizational and cultural change. His specialty lies in quantifying the impact of Arbinger’s work within organizations.

Check back for more speakers as they are confirmed!


The Outward Mindset Skills for Leaders workshop has been revised and renamed Outward Leadership. As in 2018, we are offering this workshop immediately after the Summit. The one-day course will be on Thursday, June 27, with a train-the-trainer on Friday, June 28.

The Outward Leadership workshop equips leaders with a suite of 38 practical tools to ensure that they and their employees are working with an outward mindset. So that leaders can quickly reference and apply the tools, they are grouped into four categories and listed in a Workplace Situations Index containing 30 common situations faced by leaders and their teams.

Anyone who has completed the two-day Developing and Implementing an Outward Mindset workshop is welcome to attend the Outward Leadership course on June 27. While the standard price for Outward Leadership is $495, the price for those who attend the Summit is $95. Licensed Arbinger facilitators who attend the Summit and an Outward Leadership course can attend the Friday train-the-trainer at no additional cost.


This year, we are pairing best-in-class speakers, training, and content with world-class luxury accommodations. Arbinger has secured premier rooms at the Little America Hotel, one of SLC’s four-diamond hotels, for a discounted rate of $209/night. Call 800-281-7899 and mention Arbinger to receive this rate in the Little America’s top-tier rooms. Space is limited—reserve now!

Located ten minutes from the Salt Lake International Airport, the Little America is within walking distance of historic Temple Square, high-end shopping and entertainment, and gourmet restaurants.


We understand you may need to convince your management that attending the Arbinger Summit and Facilitator Training is a worthwhile investment. Here’s why you should attend!

This event is a unique opportunity to dive deep into outward mindset implementation, learning not only from world-class speakers and Arbinger master teachers but also from one another—from people in organizations like yours who have recently and successfully achieved incredible results by implementing outward mindset programs. Specifically, you will be able to:

Attend keynotes by speakers who have led large-scale transformation
Participate in multiple breakout sessions to share best practices
Network with others in your industry
Learn new content from Arbinger master facilitators


From the Airport

The Salt Lake City International airport is just seven miles and a 10-minute drive west of downtown. Public transportation, Uber/Lyft, and rental cars are all available. For more information, please visit the SLC Airport site.

Things to Do

Salt Lake City has excellent dining and entertainment options. We put together a blog listing restaurants and activities happening around town during the Summit. Check it out here.

Getting Around

Most restaurants, venues, and events are within walking distance of the Little America hotel. Salt Lake City’s downtown area is relatively compact and well-lit, making it easy to walk around even at night. In addition, public transportation (Trax) and shared electric scooters are available.


TRAX, Salt Lake’s light rail system, provides access to downtown from across the valley on three color-coded lines. Fare is $2.50 and trains run every 15 minutes. Weekday service runs from 5:30 am to 11:30 pm. The nearest stop is just 1.5 blocks away at 500 S. and Main Street. Visit for more information.

Lime Scooters

Electric scooter sharing is a fun and easy way to explore the downtown area. How it works: Download the Lime app. Use the app to locate and unlock the closest scooter near you. It costs $1 to unlock the scooter and $0.15 every minute to ride. Once you arrive at your destination, park the scooter anywhere it is safe to park a bicycle, and tap “End Ride” in the app.



  What is the registration fee?

  What is included in my registration fee?

  Does the registration fee include travel and hotel?

  Is there a group discount?

  Who should attend?

  Do I have to be a licensed Arbinger facilitator to attend?

  How will I receive confirmation of my registration?


  How do I get from the Salt Lake City airport to the Little America Hotel? Will I need to rent a car?

  What clothes should I bring?

  Are discounted rates available at the Little America Hotel?


  I have other questions that are not addressed here. Who can help?