Rob Jackson

Our team was so resistant to change and I could tell it was frustrating those around us. The naysaying and blaming made it way from the senior level down to the employees. We opened our eyes and decided that change was going to start with us. We elected to use the Arbinger process to get back on track. We seemed to find a new calibration with respect for each other and our roles. We started to respect each other. It was remarkable.