Wayne Nero Our biggest challenge as the fastest growing town in the United States was how to maintain our small town feel. We asked ourselves what would separate an ordinary organization from an extraordinary one. We decided that it’s how people feel about the organization. Arbinger has helped us work with an outward mindset and have a focus on the impact that we are having on each other and on other departments. The common language we have because of Arbinger principles is the most powerful tool I have se