Process Overview

MINDSET CHANGE

In order to begin shifting to an outward mindset, individuals first engage with an educational experience that equips them with the knowledge and tools needed to make the shift. Through training, individuals learn the difference between the two mindsets, how an inward mindset hinders relationships and results, and how to shift to an outward mindset. Training formats vary from in-person workshops to online video-based discussion groups. Training materials include a workshop handbook, sustainment video guide, and Arbinger’s bestselling books, Leadership and Self-Deception and The Outward Mindset.

LEADER DEVELOPMENT

As leaders and organizational development experts know, one single educational experience will not lead to sustained change. Implementing an outward mindset takes regular practice and an accountability structure. To this end, at the end of the educational component individuals (or teams, if they have completed the training as a group) select from the tools they have learned to build a “game plan” to implement outward mindset in their daily activities and work cadence. Program participants also receive access to an eight-week video sustainment program. These videos are most impactful when teams watch them together and discuss the questions in the accompanying sustainment guide as part of their regularly scheduled meeting cadence.

SYSTEMS IMPROVEMENT

Finally, team leaders participate in implementation coaching to help them drive and sustain change as well as address specific workplace issues. This component helps leaders learn to embed outward mindset tools and concepts into their organization’s day-to-day operations. In the course of six phone conversations held over three months, the leader and the implementation coach track progress against the “game plan,” address roadblocks, and apply outward mindset tools to the leader’s own business challenges.