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Address workplace conflict at the root
Many organizations assume that workplace conflict is a behavioral problem and they’re disappointed when their investments in change don’t drive lasting results. Others are not sure how to handle conflicts at work, and simply consider it a cost of doing business. Conflict resolution is possible when people shift from a self-focused inward mindset to a people-centered, results-driven outward mindset. By changing the mindset—the root of conflict—teams resolve issues faster, collaborate better, and boost innovation, morale, and productivity.
Dramatically reduce the cost of workplace conflict
The costs of workplace conflict are both direct and indirect. The cost of lost time addressing workplace conflict is real and measurable—28 hours per week, according to a study by CPP Global. But the indirect costs—lack of innovation, low morale, and loss of productivity—can be far greater. Experience the far-ranging and significant results that are possible when you resolve the root-cause of conflict.
$440 Million
Cost savings
Impact of a significant conflict at a Fortune 500 company that if unresolved, would have resulted in removal from a contract and subsequently cost $440 million.
100%
Decrease in complaints
After Kansas City Police Department implemented Arbinger solutions in high-conflict situations, the unit went from receiving 36 complaints annually, costing over $2.5 million, to 0 complaints for 10 years.
24%
Increase in collaboration
Teams at Regions Hospital experienced a 24% increase in collaboration with each other after implementing Arbinger solutions.
How to manage and resolve conflicts at every level
Leadership
Empower leaders to work together to achieve better results across the organization by giving them the tools to shift from holding people accountable to developing accountable people. With a people-centric, outward mindset, leaders can work together more effectively and lead more cohesive, productive teams.
Team performance
Help teams successfully resolve conflict by equipping them with the tools and skills they need to achieve their goals together. By understanding how mindset drives behavior, you can transform the conflicts that cripple your organization into opportunities to collaborate, innovate, and grow.
Employee communication and collaboration
By applying Arbinger’s principles, you can create an organizational culture with unmatched engagement, collaboration, retention, and performance.
Two organizational overhauls left Raytheon fragmented and in disarray. Lingering tribalistic loyalty and resentment crippled performance, culture, and morale. By enlisting Arbinger to work with the leadership team and throughout the 17,000 person organization, RMS established a unified culture, cut $100 million in expenses without layoffs, and grew annual sales from $1.9 to $5 billion.
“Arbinger was a major accelerator in our organization. Because of the way Arbinger helped us work collaboratively, we were able to double the business at a time when people didn’t think it could grow even five percent.”
Louise Francesconi | President | Raytheon
The success of CenturyLink’s divisional reorganization was contingent on resolving workplace conflict within the 25,000 employee division. Working with Arbinger, they were able to grow revenue by 17%, reduce materials cost by 23%, and improve capital efficiency by 50%.
“With Arbinger in place, we stopped thinking about ‘what’s in it for me’ as opposed to ‘what can I do that will make sure that some else’s organization meets their goal, and in kind I’ll meet my goal.”
Carla Debow | VP of Marketing | CenturyLink
Tubular Steel overcame politicking and infighting to become the most profitable business in their industry. Through mindset change, they were able to resolve internal conflict and business siloes to increase profits 400%, improve revenues by 3x, and increase employee engagement by a factor of 2.
“We were such a basket case that the most effective consulting firm we could find (and it has a very high national profile) could do nothing with us, despite months of trying. As a result of Arbinger, we have exceeded goals and created camaraderie to an extent completely unprecedented in my career.”
Larry Heitz | CEO and President | Tubular Steel
