Arbinger's bestselling book, The Outward Mindset

Joining the lineup of Arbinger’s other bestsellers, this newest book builds on Arbinger’s 35 years of work by sharing the true and compelling stories of individual leaders and client organizations. Through these examples and simple yet profound guidance and tools, The Outward Mindset enables individuals and organizations to make the one change that most dramatically improves performance, sparks collaboration, and accelerates innovation—the shift to an outward mindset.


Study Guide

The reflection and discussion questions in this guide can be used to enrich individual and group study of The Outward Mindset. Reading, pondering, and discussing the book using this guide can help you implement changes in thought patterns, assumptions about situations in your life, or views of yourself and others. The process is enhanced by reflecting on, writing about, and/or discussing the topic prompts and thought provoking questions this guide provides.


Introductory Video Course

This self-paced introductory course can accompany or precede a study of The Outward Mindset. The simple ideas presented here are powerfully illustrated and reinforced by some of Arbinger’s clients in video segments. It is our hope that the insights they have gained in their journey toward developing and implementing an outward mindset will benefit you in your own journey.


Mindset Assessment

This assessment gauges your individual mindset profile as well as the prevailing mindsets in your organization based on your observations. When organizations field this survey widely, they receive detailed insights into employees’ experience and perception of their work.

Upon completion of an assessment, we present an analysis of the findings along with recommendations for steps to take to improve mindset and performance.


Access the diagrams from the first edition of The Outward Mindset in these downloadable PDFs. These diagrams are meant to accompany the audio and e-book versions of the book.

Access the diagrams from the second edition of The Outward Mindset in these downloadable PDFs. These diagrams are meant to accompany the audio and e-book versions of the book.


Start With Seeing

An outward mindset begins with making more of an effort to see and understand others—their objectives, their needs, their challenges, and their circumstances.

To Really Develop Others, Check Your Own Mindset

Whether you are a leader, organizational development professional, or trainer, it is both an honor and challenge to be responsible for developing others.

Mindset and the Basics of Arbinger's Work

Inward vs. outward mindset—find out how a change to an outward mindset can help solve common organizational challenges.

The Debt Collection Company That Helps You Get A Job

Instead of just hounding debtors to pay what they owe, CFS2 calls them “customers” and provides them with free services, such as resume help and interview prep.


Leadership and Self-Deception

This bestseller and word-of-mouth phenomenon shows how the problems that typically prevent superior performance in organizations and cause conflicts in our personal lives are the result of a little-known problem called self-deception.

The Anatomy of Peace

What if, in our conflicts with others, there is something we want more than solutions? What if we systematically misunderstand the causes of our conflicts? And what if, therefore, we unwittingly perpetuate the very problems we are trying to solve? These are among the important questions explored in this book.

Other Publications

Explore the ideas of self-deception and outward mindset in more depth through these books, available only through Arbinger. These publications include a collection of papers by Arbinger’s founder that illuminate Arbinger’s robust academic underpinnings.