Transforming Mistrust and Animosity Between University Faculty and Administration
This University has asked to remain anonymous
A university at which there was tremendous animosity and mistrust between the dean and the faculty called Arbinger in for help. The faculty’s unhappiness was reflected in a survey conducted in February 2011. Arbinger consultants worked with the faculty and administration in May 2011 with the objective of resolving these issues. The work with Arbinger led to a tremendous improvement as evidenced by the results of the same survey conducted in August 2011, three months after the intervention.The faculty satisfaction scores went up from an average of 51.1% to 80.9%, moving from 23 percentage points below the faculty results from comparative schools to almost 7 percentage points above the results from the comparative schools.